Ask a Citizen

By submitting a question through Ask a Citizen, you acknowledge you have read and consent to the following Guidelines and Terms of Use:

1. You consent to receiving email(s) from Citizens Bank which respond to your question, and agree that such response is made available for informational purposes only and not for the purpose of providing legal and/or tax advice. You should contact your attorney and/or advisor with respect to any particular issue or with the information in the email received.  You also agree that Citizens Bank’s email response is also not an advertisement or solicitation.
2. By submitting a question, you consent to your first name [only], your question, and Citizens Bank’s answer being placed on our website for view and use by the public.
3. NEVER DISCLOSE PERSONAL INFORMATION: We all have a responsibility to protect confidential financial information. Never share your personal information or details about your accounts in your question. We take your privacy and security seriously, and will remove any question that contains personal or private information.
4. BE RESPECTFUL AT ALL TIMES: While we encourage open questioning, we do not tolerate spam, repetitive questions, profanity or any other comments that are unlawful, abusive, defamatory, or otherwise deemed offensive, or off-topic. We actively monitor this page and all unsuitable posts will be removed. Posts containing links to third party sites will be removed at our discretion.
5. CONSIDER THE PRIVACY OF OTHERS: Our Citizens Bank response team works hard every day and deserve your kudos. However, in the event they don’t live up to your standards, we ask that you respect their privacy by not posting any personally identifiable information about them or others.
6. REMEMBER - THIS IS A PUBLIC Q/A FORUM: Your question and the associated response may be published to a public page. Please take this into consideration before submitting a question.